Refund policy

Thank you for shopping at Frameonus. Because every canvas print and wall art piece is made to order specifically for you, please read this policy carefully before placing an order.

Made-to-Order Items

All products are printed and produced only after you place your order. As custom-made goods, they are generally not eligible for a change-of-mind return or refund under UK consumer law, which exempts personalized or bespoke items from the standard 14-day cancellation right.

Order Cancellations

If you need to cancel or change an order, contact us at sales@frameonus.com as soon as possible. We can only cancel or amend an order before it enters production. Once production has started, the order cannot be changed or cancelled.

Damaged, Defective, or Incorrect Items

We want you to love your art. If your order arrives damaged, defective, or different from what you ordered, contact us within 30 days of delivery at sales@frameonus.com with your order number and photos of the issue. We will offer a free replacement or a full refund at no additional cost to you.

Lost Shipments

If tracking shows your order as delivered but you haven't received it, or if your order appears lost in transit, let us know within 30 days of the expected delivery date and we will investigate with our shipping carrier and print partner.

How Refunds Are Issued

Approved refunds are issued to your original payment method. Please allow 5-10 business days for the refund to appear, depending on your bank or card provider.

Contact Us

For any questions about this Refund Policy, contact us at sales@frameonus.com.