Frequently asked questions
Who is Frameonus?
Frameonus is a Glasgow-based canvas wall art brand. We design bold abstract and inspirational canvas prints and make them to order.
How are the canvases made?
Each canvas is printed to order by our print partner network and shipped to you ready to hang.
Where do you ship, and how much does delivery cost?
We ship to the United States and the United Kingdom, and delivery is free to both.
How long will my order take?
Production takes 2-5 business days, then delivery typically takes 3-10 business days. You'll get tracking by email once it ships.
Can I return my canvas?
Each canvas is made specifically for you, so we can't accept change-of-mind returns. If it arrives damaged, defective or incorrect, contact us within 30 days for a free replacement or a full refund. See our Shipping & Returns page.
Can I change or cancel my order?
Yes, if you email us before production starts. Once production has begun it cannot be changed.
How do I pay?
Checkout is secure and handled by Shopify. We never see or store your full card details.
How do I contact you?
Email sales@frameonus.com or call +44 7538 761834. We reply within 1-2 business days.